We have a rule that if we have to use our tools, it becomes chargeable time. For quotes, we don’t charge as we don’t have to use our tools.  If you’ve had a breakdown, more often than not we’ll have to perform diagnostic before conducting the repair. Even though, we’ll usually have to come back to finish. We think this is a fair happy medium that works for everyone.

All our engineers carry card machines, so you can pay on the day. We also accept cash, cheque or bank transfer. We’ve tried to incorporate as many payment options as possible to make it as simple as possible.

We’ll always try to work around your schedule, but due to the nature of the work we do, it’s impossible to guarantee time slots. Jobs can often be more complicated than they appear and overrun. Because of this, where possible we offer morning and afternoon appointments, which works for most people. 

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Of course, we’ll always do our best to fix your issue on our initial visit. However, in most cases we’ll perform an initial diagnostic and have to order parts to sort the problem. Sometimes we’ll have them on hand or be able to pick them up on the day, but if we have to order them in, there may be some downtime.

The short answer is no. We’re proud that we give all our customers a fair and honest price from the offset. We don’t artificially increase our prices just in case someone asks for money off, so you know you’re getting the best price we can offer, right from the start!